SHIPPING AND RETURNS POLICY
URGENT UPDATE: Due to inclement weather in the Northeast, our warehouse will be closed on 2/1 and 2/2. Please anticipate delays in shipping.
Sol de Janeiro ships within the United States and Canada for now. (International shipping will be coming soon!) Contact us at email@example.com to locate an international authorized retailer of Sol de Janeiro products so that you can get our Brazilian Beauty Secrets worldwide.
Orders are processed and shipped Monday-Friday, excluding federal holidays. Please allow at least 1-3 business days for order processing. This includes all expedited orders. Orders are typically delivered within 7-10 business days from when they are placed.
As of 1/14/2021 we have resumed offering expedited shipping. Please allow 1-3 business days for orders to process before shipping via FedEx 2-Day.
Additional processing, shipping time, and restrictions may apply for some products and locations, and during busy holiday seasons
Once you've placed an order with us (thank you!), you will receive a confirmation email containing your order number and link to a personalized order status page so that you may view the items ordered, shipping/billing information, and tracking number once your order ships.
Be sure to verify the shipping address you've provided is correct ASAP! Please notify us at firstname.lastname@example.org for any changes or updates to your address. While we will make every effort to correct any errors brought to our attention before your order has shipped, Sol de Janeiro will not be held responsible for packages that are lost in transit, undeliverable, or delivered incorrectly due to incorrect shipping information.
Standard/Free Shipping (3-7 business days) via FedEx SmartPost
2 Day Shipping (2 Business days) via FedEx 2Day
Free Standard shipping (via FedEx SmartPost) available for orders of $50 or more shipped to valid US addresses, including: Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, all other US territories, military APO/ FPO, and PO Boxes.
Please allow an extra 7-10 business days for orders shipped to Hawaii and Alaska.
For shipments to APO/FPO addresses, Puerto Rico, Guam, US Virgin Islands, and all other US Territories, please allow an additional 2-4 weeks for delivery.
PO Boxes: Please be sure to select "Standard (3-7 business days)" or "Free Shipping" during checkout!
Orders containing our Brazilian Crush Body Fragrance Mist may experience an additional shipping delay as per federal regulations regarding hazmat substances.
Shipments delivered to freight forwarding services: do so at your own risk!
While we do not require a signature to receive the shipment, we strongly recommend you be present to accept delivery given the high value of your order. We realize this may be inconvenient at times, but we would like to ensure that your purchases arrive securely.
Once received, our products need to be stored in a cool dry place, and we don’t recommend leaving them outside on your doorstep.
Missing or stolen packages. If your tracking information shows that your order has been delivered but it's nowhere to be found: Don't panic! Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbors if they've received the package. In the event that your package is still not found:
Orders shipped via FedEx SmartPost, please contact your local Post Office or USPS customer service right away to inform them of your missing package.
Please then inform our team at email@example.com so that we may verify with FedEx or USPS the status of your package and assist however we can!
Damaged or missing/incorrect items. While we take great care to ensure that your Brazilian Beauty Secrets are packed safely and securely for their journey to you, if there are any issues regarding the products received in your order please contact us within 48 hours of receipt at firstname.lastname@example.org with the following information so that we may assist you quickly and efficiently!
For damaged items, please provide us with detailed photos of the product(s), including the batch code (located on the bottom of the product). Please do not discard products or packaging.
For missing/incorrect items, please provide us with detailed photos of the products received, the shipping box with label, as well as the packing slip.
We're sorry you didn't love our Brazilian beauty goodies! Just send us an email at email@example.com with your order number and we will happily come up with a solution for you.
Sol de Janeiro will accept full and partial returns within 60 days of purchase for a refund if you are not completely satisfied with our products. We will accept returns containing at least 50% of the product and in their original product packaging only. Please note that all customers are responsible for all shipping and handling fees incurred for products sent back to Sol de Janeiro. Once we have initiated your return process via email at firstname.lastname@example.org, we will provide you with our return address. (PRODUCT RETURNS SHOULD NOT BE SENT TO THE RETURN ADDRESS LISTED ON YOUR PACKAGE!)
Once the return is received and inspected, the refund is processed securely back to the original method of payment and may take up to 7-10 business days to complete, depend on your card's issuing bank.
Please note that we can only accept returns for products purchased through our website (https://soldejaneiro.com). Products purchased through an authorized retailer must be returned to the original place of purchase, in accordance with the retailer’s return policy.
In the event that you would like to cancel your order, please email us ASAP at email@example.com. (The sooner, the better!) We cannot guarantee that we will be able to cancel your order as it may have already shipped, in which case, we will work with you to submit your return once it arrives.